You are required to ensure that Ecobox or its carrier have reasonable access and parking facilities to your premises in order for us to carry out the Deliveries to you. You are responsible to ensure that Goods are available for collection on an easily accessible ground floor or within easy access by an elevator. When requesting a Delivery you are required to, in writing, make an appointment and it is your responsibility to ensure that you or someone you have authorized is present at the address you have provided to receive the Boxes and/or Goods at the scheduled time-slot. You should notify Ecobox, in writing, of any changes regarding your orders by 16h00 the day before the Delivery.
Any rescheduling and cancellation of appointment made after 16h00 the day before your appointment and up to 1 hour before your appointment will be subject to a charge of R100.
If a person fails to show up at the Delivery appointment, it will be considered a failed delivery and be subject to a charge of R100.
We shall not be held liable for any cancellations or deliveries, including but not limited to misallocation of our delivery resources, schedule conflicts, any adverse weather conditions, bad weather warnings, traffic conditions, any event within or outside our control, or as a result of force majeure (subject to further terms and stipulations as listed in Clause 14).
In the event that any Boxes are missing and we are not at fault, we will charge you R500 per Box.
If the waiting time is more than 20 minutes for any Boxes and Items collection trip, we reserve the right to reschedule for another collection trip and charge you R100 for the failed collection trip.
If you wish to keep empty Boxes for yourself, we’ll charge you R500 per Box.
When you buy our services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will happily issue a full refund. To request a refund, simply contact us with your purchase details within thirty (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period.
Terms and Conditions
- Parties to the Agreement
This Agreement is made between XtraSpace SpaceBox(Pty) Limited, a company registered in South Africa with registered office at 1 Chadwick, Wynberg, Gauteng (“Ecobox”, “we”, “us” or “our”) and you, the customer (“customer”, “you” or “your”) who wishes to use our Services.
In these Terms of Service, the following words have the following meaning: “Services” means all or any of the services and products we may offer at any time.
“Delivery” or “Deliveries” means any empty box drop-offs, packed box pickups, follow-up pickups, delivery of packed box, and empty box collection trips.
“Boxes” means the storage boxes supplied by Ecobox in which the Goods are packed.“Goods” or “Items” means the items entrusted to be stored by us including those which are packed into Boxes and those which are not. “Website” means our website at www.Ecobox.co.za or any other website under which we provide and advertise our Services or subsequent URL which may replace it.
- Registration and Accounts
- Storage of Goods
4.1 You warrant that throughout the duration of this Agreement all Goods that are entrusted to us are and shall remain your property or that you have the consent and authority of the owner of the Goods to use our Services in accordance with this Agreement.
4.2 All Ecobox Boxes remain the property of Ecobox.
4.3 Goods stored with us must not exceed 25KG per Box or per Item. You are responsible to carefully pack all Goods and protect them with protective wrapping or padding if required. Goods stored in Ecobox Boxes must be sealed with the Ecobox tamper-proof zip tie provided to you upon delivery of the empty Boxes.
4.4 Goods stored must not include prohibited, illegal, stolen or perishable items. Other prohibited Goods include but are not limited to plants; creatures (whether living or dead); flammables, firearms, weapons or explosives of any kind; chemicals, drugs, hazardous or toxic materials of any kind; items which emit any kind of odor or fumes; compressed gases;
4.5 We or anyone acting on our behalf may at any time without notifying you open your Storage Boxes or Items to inspect your Goods:
4.5.1 if we reasonably believe that they may contain any Goods described in Clause 4.4;
4.5.2 if we are required to do so by the police, fire services, state authority or court order; or
4.5.3 if we are of the opinion that persons or property are at risk of injury or damage; or
4.5.4 any other circumstances at the discretion of Ecobox management.
4.6 Any costs or losses incurred by us associated with any of the processes described in Clause 5 shall be borne by you.
4.7 Ecobox may refuse to store any Goods or may return to you any Goods, at your cost, at any time, if we reasonably believe that the storage or continued storage of such Goods would represent a risk to the safety of any person, the security of the storage facilities, or any other Goods stored at the storage facilities.
4.8 For safety reasons, access to our storage facilities or those of any of our sub-contractors or agents shall be strictly prohibited.
- Deliveries and Collections
5.1 You are required to ensure that Ecobox or its carrier have reasonable access and parking facilities to your premises in order for us to carry out the Deliveries to you. You are responsible to ensure that Goods are available for collection on an easily accessible ground floor or within easy access by an elevator.
5.2 You shall ensure that the Goods have been securely packed into Boxes or are otherwise suitably prepared for transport so as not to cause damage or injury or the likelihood of damage or injury to Ecobox’s property, employees, agents, contractors or other Goods, whether by spreading of damp, infestation, leakage, escape of fumes or substances or otherwise.
5.3 When requesting a Delivery you are required to, in writing, make an appointment and it is your responsibility to ensure that you or someone you have authorized is present at the address you have provided to receive the Boxes and/or Goods at the scheduled time-slot. You should notify Ecobox, in writing, of any changes regarding your orders by 16h00 the day before the Delivery.
5.4 Any rescheduling and cancellation of appointment made after 16h00 the day before your appointment and up to 1 hour before your appointment will be subject to a charge of R100.
5.5 If a person fails to show up at the Delivery appointment, it will be considered a failed delivery and be subject to a charge of R100.
5.6 We shall not be held liable for any cancellations or deliveries, including but not limited to misallocation of our delivery resources, schedule conflicts, any adverse weather conditions, bad weather warnings, traffic conditions, any event within or outside our control, or as a result of force majeure (subject to further terms and stipulations as listed in Clause 14).
5.7 We may refuse to collect any Goods or Boxes that do not comply with the terms stipulated in Clause 4 at our discretion. If this results in a failed delivery, you will be liable for a failed delivery charge of R100.
5.8 Goods and Boxes are provided to you for packing Goods are entrusted to be stored by us only. It is your responsibility to schedule, in writing, a pick-up appointment of the Boxes within 14 days from the date of initial drop-off appointment you made. When we come to pick up Boxes from you, you must return to us all the Boxes that we previously delivered to you.
5.9 If you hold onto the empty moving boxes, we’ll charge you as if the Boxes are being rented for additional time period.
5.10 In the event that any Boxes are missing and we are not at fault, we will charge you R500 per Box.
5.11 If the waiting time is more than 20 minutes for any Boxes and Items collection trip, we reserve the right to reschedule for another collection trip and charge you R100 for the failed collection trip.
5.12 If you wish to keep empty Boxes for yourself or damage them, we’ll charge you R500 per Box.
5.13 If you return unused empty Boxes to us upon scheduled packed box pickup trip and end up not storing any Item or Boxes with us, we will charge you R100 cancellation fee.
You may not:
6.1 use the Services in any way that is unlawful or fraudulent, or for any unlawful or fraudulent purpose or effect;
6.2 sub-license or re-sell any of the Services to a third party nor represent us in any way for any reason whatsoever without our prior written consent;
6.3 attempt to interfere with or disrupt the Services or the Website or any server or network used by or connected to the Website or to gain unauthorized access to any such server or network.
- Payments and Charges
7.1 All applicable charges are those specified on the Website at the time of booking or as specified in this Agreement
7.2 All applicable charges are subject to change at our discretion and will take immediate effect after publication on our website.
7.3 We may require you to enter your credit/debit card information in order to make use of our Services. This may be used to invoice all future charges automatically.
7.4 We accept payments by debit order.
7.5 Charges for first month’s rental will be invoiced on the start of the billing cycle. The start of the billing cycle shall be the date of box delivery.
7.6 Charges for subsequent months’ storage will be invoiced monthly in advance at the beginning each billing cycle.
7.7 Charges for returning the Goods to you will be invoiced in full on the date of your scheduled delivery and delivery and/or pickup costs to reflect on the invoice as R300,00.
The ecobox pricing amounts includes Value Added Tax and are subject to change at our discretion and will take immediate effect after publication on our website.
7.9 Ecobox may charge a one-off penalty of R100 in the event that you cancel or refuse payment to us.
7.10 In the event that you do not promptly pay all charges or payments due to us, we are relieved of any duty howsoever arising in respect of the Goods and we shall exercise a lien over the Goods until the outstanding charges or payments have been fully settled and received by us. Under such situation, you authorize us to withhold the Goods and you authorize us access to inspect the Goods.
7.11 We reserve the right to, if you fail to pay any amount due to us in terms of this agreement, cancel the agreement without giving notice and issue summons against you for the amount due as well as legal costs as between attorney and client and interest. We shall be entitled to obtain a civil judgment against you whereupon you will be blacklisted with the Credit Bureau and, once judgment has been obtained, the sheriff of the court will sell the goods by public auction.
7.12. For the purpose of this agreement, including the giving of notice and the serving of legal process, the parties respectfully choose as their address for service of legal documents (domicilium citandi et executandi) the addresses which appear on page 1 of this agreement.
7.13. Any party may at any time by notice in writing to the other, change that party’s address. Any notice to be given in terms of this agreement will be delivered by hand or sent by pre-paid registered post to the address chosen by the party concerned alternatively sent by electronic mail to the addresses as it appears on page 1 of this agreement. Such notices shall be deemed to have been received on the date of delivery.
8.1 You, the customer, undertakes to ensure that the Goods and/or Items are properly and comprehensively insured at all times against any loss of whatsoever nature, including, but not limited to any damage or loss from burglary, theft, robbery, breakage, fire, storm, flood, earthquake, tempest, riots, labour strikes, civil commotion and to cover public liability of any kind, by an insurance company of proper repute.
8.2 The abovementioned insurance shall include any loss to you, the customer, may suffer as a result of the loading and offloading and the transportation of the Goods and/or Items.
- Limitation of Liability
9.1 We shall not in any event be held liable or responsible for any damage or loss to the Goods. Further, for the avoidance of doubt, we shall not be held liable for the damage even in the case that the security fastener is broken.
9.2 You acknowledge that we are not aware of the value of the Goods stored with us.
9.3 You acknowledge and agree that use of our Website and any of our Services is entirely at your own risk. We shall not be held liable or responsible in any way for any direct or indirect damages of any sort as a result of using our Website or misinterpreting its content.
9.4 We shall not be liable for any claim of whatsoever nature (whether in contract or in delict) and whether for damages or otherwise, howsoever arising, including but without limiting the generality of the aforesaid:
9.4.1 any act or omission of Ecobox or agents of Ecobox: and/or4.2 any loss, damage or expense arising from or in anyway connected with any circumstances, cause or event beyond the reasonable control of Ecobox including but without limiting the generality of the aforesaid, strike, lockout, stoppage or restraint of labour; and/or
9.4.2 damage or injury suffered by you, the customer or any person whatsoever arising out of any cause whatsoever as a result of SpaseBox’s execution or attempted execution of its obligations to you;
9.4.3 notwithstanding anything to the contrary herein, Ecobox shall not be liable for any loss or damage for any act perpetrated by its agents, servants, nominees, whether negligent or otherwise;
9.4.4 the risk of loss in and to the Goods and/or Items remain with you and Ecobox shall not accept any liability for any loss or damage to the contents of the Box and Ecobox shall not accept any liability for any loss or damage to the contents of the Box under any circumstances.
9.5 It is your responsibility to ensure that Goods are properly and carefully packed with enough protection as would be reasonably required for storage. We shall not be held liable for any loss, miss-delivery of and damage to any items as a result of insufficient or improper packing or protection; any deterioration of Goods which may happen over time; fragility of items that you have decided to store; any defects of Goods or any forfeiture or seizure of Goods for legal reasons.
10.1 Ecobox may terminate this Agreement for any reason by giving you not less than 30 days written notice. In these circumstances, we will refund any pre-paid monthly fees and arrange for delivery of your items back to you at our expense.
10.2 We may terminate this Agreement at any time and with immediate effect by providing written notice to you, if:
10.2.1 You fail to pay any amount due by the due date; or
10.2.2 You are in breach of any terms of this Agreement.
10.3 Upon termination you must ensure that you contact us, in writing, to arrange the return of your Goods at your cost and such return must be arranged within 15 days from the date of notification. If, for any reason, within 15 days following the termination of this Agreement, you have not arranged the return of your items we may dispose of them.
- Intellectual Property Rights
We retain ownership of all intellectual property rights of any kind related to our Website and Services, including all applicable copyrights, patents, trademarks and other property rights, save for those which may relate to third parties that we may mention on our Website or work with in providing the Services.
12.1 We only use your personal information submitted to us by you in terms of this agreement. We only collect information that we need that is related to your order. This includes your billing address, shipping address, e-mail address, credit card information and, in addition, we also collect information on your IP address, browser type, and Refer URL. data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and establish where our visitors are coming from so that we can improve our marketing. Your information is only used to process your order and we do not sell or redistribute your information to anyone.
12.2 We shall treat your information as private and confidential and shall safeguard it as it would be our own. You, on the other hand, shall not for your own benefit, or for the benefit of any third party whatsoever, use, disclose, exploit, copy, publish, reverse engineer, or permit the use of, or in any other manner whatsoever apply our confidential information disclosed in writing, orally, graphically, electronically or by any other means to any other party without our written consent.
12.3 Any documentation, data or records relating to us in terms of this agreement which comes into your possession shall be deemed to form part of our documentation and confidential information and shall not be copied, reproduced, published or circulated by you unless agreed to in writing by us.
12.4 We may use location-based services in order to perform the Services as efficiently and quickly as possible. You consent to our use of location-based services by accepting the terms in this Agreement.
- Sub-contracting and Assignment
13.1 Ecobox may at any time sub-contract, assign or transfer any or all of its rights and obligations under this Agreement to any third party or agent without your consent.
13.2 The sub-contracting, assignment, transfer or sub-licensing of any of your obligations under this Agreement, whether or not for commercial gain, is expressly prohibited.
13.3 This Agreement shall be binding on your representatives and successors.
- Force Majeure and Bad Weather
14.1 We will not be held liable or responsible for any failure to perform or delay in the performance of the Services caused by Force Majeure.
14.2 A Force Majeure means any unforeseeable circumstances beyond our reasonable control, including but not limited to war, threat of war, terrorist activity, strikes or other industrial action, riots, fire, storms or any other natural disaster, failure in the telecommunications networks, power cuts, traffic conditions, road closures, accidents or any other unforeseen circumstances.
14.3 In the event of a Force Majeure, we will attempt to contact you as soon as possible and will take all reasonable measures to minimize any disruptions to the Services.
You agree to indemnify, defend and hold us, our employees, agents, suppliers and directors harmless, from and against all claims, liability, damages, costs, expenses, losses and legal fees arising out of any breach of the Agreement by you. This clause also applies to any other liabilities arising out of your use of our Website or Services or by any other person accessing our Website or Services under your account.
16.1 For the purposes of this agreement, including the giving of notice and the serving of legal processes, the parties respectfully choose as their address for service of legal documents (domicilium citandti et executandi) as follows:
Chadwick, Wynberg, 2146
Postal address: P O Box 74, Randpark Ridge, 2156
Tel: 011 052 7604 / Fax 086 743 0542
16.2 A notice to be given in terms of this agreement shall be delivered by hand or sent by prepaid registered post or by electronic mail or by telefax to the address chosen by the party concerned. Such notice shall be deemed to have been received on the date of delivery.
16.3 A data message :
16.3.1 used in the conclusion or performance of this agreement must be regarded as having been sent by the originator when it enters an information system outside the control of the originator or, if the originator and addressee are in the same information systems, when it is capable of being retrieved by the addressee;
16.3.2 must be regarded as having been received by the addressee when the complete data message enters an information system designated or used for that purpose by the addressee and is capable of being retrieved and processed by the addressee; and
16.3.3 must be regarded as having been sent from the originator’s usual place of business or residence and as having been received at the addressee’s usual place of business or residence.
17.1 Ecobox provides the Website on an “as is” and “as available” basis with all faults. Ecobox does not warrant that use of the Website will be error-free or uninterrupted or that any defects will be corrected.
17.2 substantially as described in this Agreement. Ecobox does not make any other promises or warranties about the Services.
- Governing Law and Language
This Agreement and any disputes or claims arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of South Africa.
19.2 We reserve the right to amend the terms and conditions within this Agreement from time to time and it is your responsibility to review these terms and conditions on each occasion you procure Services from us. The latest version of this Agreement will always be accessible at www.Ecobox.co.za. Your continued use of our Services will be deemed to represent your continued acceptance to the latest version of this Agreement. If you do not agree with any changes to this Agreement, you may terminate this Agreement as per Clause 10.
19.3 The failure by you or Ecobox to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.
19.4 If any provision of this Agreement shall be found by any court or arbitration or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of this Agreement which shall remain in full force and effect. If any provision of this Agreement is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be reasonably necessary to make it valid and which reflect(s) the intention of the parties.
19.5 In any event, all provisions of this Agreement that by their nature could reasonably survive termination, including but not limited to, ownership provisions, warranty disclaimers and limitations of liability, shall survive termination. In the event you use the Website or Services again, the provisions of the terms and conditions that then apply will govern your re-use of the Website or Services. In the event you use Services bought under this Agreement, then those provisions applicable to Services will survive termination of this Agreement.
19.6 Each party shall keep any and all information disclosed between the parties to this Agreement in strict confidence. This clause shall survive the termination of this Agreement.
19.7 We always welcome your feedback which can be sent to us by email sales@Ecobox.co.za. Where you supply any feedback, you agree and acknowledge that Ecobox shall have no confidentiality obligations to such feedback or suggestions and that it may be incorporated into our Website or Services.
- Terms and Conditions
20.2 The parties agree that the persons signing this agreement warrant their authority to do so including the fact that it is their signatures appended to this document including that of their witnesses who are signing the document in their presence and that the onus of disproving the authenticity of the signature lies on the party alleging that the signature which appears on the agreement does not belong to either Ecobox or alternatively the Customer.
20.3. The parties agree that this agreement shall be signed by the parties, in the presence of two witnesses, by affixing a manuscript signature on the document (including the witnesses to the party signing the agreement) and thereafter forwarding the signed document by electronic mail in Portable Document Format (PDF) to the other party and shall the other party be obliged to acknowledge receipt of such document where after it shall be deemed that a valid agreement, duly signed by the parties, has come in to operation between the parties.