How to Choose a Mover in SA

Oct 12, 2017 | 0 comments

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Moving furniture and possessions in South Africa is a lucrative business. Small single-vehicle operations, mid-sized movers with a national footprint, and large-fleet international removals companies are all vying for a slice of the market.

Ideally, you want to entrust your personal or office goods to a moving company that’s professional, reliable and affordable. But how do you know whether an operation is fly-by-night, or the real deal?

1. Get recommendations

Word of mouth is one of the easiest and most reliable methods of finding a good mover. Get recommendations from your local rentals company or estate agent.

Chat to friends and colleagues who have recently moved, and ask them about their experience. Make a list of the recommended companies, and move onto tip #2.

2. Read reviews

Search for reviews of each company online. Websites, such as Hellopeter, Sirelo and Who Do You, feature independent reviews and referrals of movers in your area.

You’ll get an honest appraisal of each company, and the services they provide. You’ll also have a much better idea of which businesses to avoid altogether.

Once you’ve narrowed down your selection to three or four companies, it’s time to implement tip #3.

3. Check accreditation

The Professional Movers Association (PMA) is the accreditation body for the removals sector in South Africa. It has set professional standards of service that all registered members are expected to comply with in order to qualify for certification. You can visit the website to check whether the companies on your shortlist are certified by the PMA.

Although PMA accreditation does not guarantee exceptional service, you are assured of:

  • the services of fully trained and competent staff
  • properly equipped, licensed and roadworthy removal vehicles
  • adequate materials to protect goods in transit
  • the availability of comprehensive all risks in-transit storage insurance
  • consumer complaints resolution.

If your shortlist of movers checks out to your satisfaction, you can go ahead with tip #4.

4. Compare quotes

Before you call each company to arrange a home call, we recommend you do an approximate cost analysis online. Moving24, get-a-quotation, Pricenet and Movers South Africa provide you with free, no obligation quotes, based on the information you submit on their websites.

By comparing current quotations, you’ll have a good idea of the average cost movers charge. You can then go ahead and formalise proceedings, via tip #5.

5. Request on-site estimations

Insist on comprehensive, on-site, and written quotations from at least three removals companies. Be sure to conduct a full tour of your property with the company representatives, pointing out exactly what items you want packed, protected, and moved.

If a company is not willing to come to your home or office, we recommend you scratch it off your list. While you do have the rep on your premises, it’s a good time to apply tip #6.

6. Ask pointed questions

The best way to get the information you need is to ask key questions:

  • Does your company use permanent or causal staff?
  • How do you protect furniture and other large items during the move, and in-transit?
  • Do you measure the width of doorways and staircases before the move?
  • Do you have adequate tools and experience to disassemble and reassemble large items?
  • How many staff members will there be?
  • Is there sufficient time to move in one day?
  • Do you charge overtime?
  • Does the quote include VAT and petrol?
  • Is the company insured?

Once you’ve firmed up on the finer details of the removals service, you can streamline and simplify the packing process – and get some really good advice – by opting for tip #7.

Simplify any move with clean, green Ecoboxes

ecobox moving boxes reusable

Ecobox offers a quick, easy and environmentally friendly packaging solution.

Simply order the required number of our sturdy, eco-friendly boxes. We’ll deliver them to your doorstep, in impeccably clean, dry condition. You can use them to pack and move your belongings – and once you’ve unpacked in your new home or office, we’ll return to fetch the boxes.

No matter which moving company you select, our Ecoboxes can help simplify the moving process. They’re also ideal if you choose to handle a move on your own. Get started now by ordering boxes or contact us for more information.

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